Terms of Service & Policy
LIMITED WARRANTY & RETURN POLICIES
All products, merchandise are accepted for credit or exchange only in the U.S. within 14 days of purchase. All products, merchandise must be in perfect saleable condition, with the sales receipt and original packaging. Exclusions apply, please note:
Merchandise under $500.00 USD will be accepted for credit or exchange only within 14 days of purchase. No refunds will be issued for purchases.
Merchandise $500.00 USD or more will be eligible for exchange only within 14 days of purchase. No refunds will be issued for purchases.
Merchandise must be accompanied by all original packaging for credit or exchange . Including jewelry boxes and pouches.
Watches must be returned with the same number of links presented at purchase and accompanied by the warranty card.
Personalized, altered, or engraved items are not eligible for return or exchange.
Credit and exchanges are only eligible within the original country of purchase.
Limited edition merchandise items are not eligible for credit or exchange.
Gift receipts items can only be exchange.
No cash value or cash back on gift cards.
No guarantee on jewelry repairs and services.
Watch Repair & Services Limited Warranty:
One Time Watch Battery Installation Service - battery is warrantied for 1 year from date of receipt.
Kinetic or Solar Watch Capacitor/Battery Replacement - the capacitor/battery is warrantied for 1 year from date of receipt.
Quartz Watch Repair Service or Overhaul - is warrantied for 1 year from date of receipt. (*warranty only covers watch parts installed at the time of repair.)
Automatic or Mechanical Watch Repair Service or Overhaul - is warrantied for 1 year from date of receipt. (*warranty only covers watch parts installed at the time of repair.)
No guarantee on watch repairs and services -
Watch Warranty Exclusions - The following are not covered under by our limited warranty:
Water Damage
Water Resistance - We may pressure test your watch if that service is purchased and will verify that your watch passed the ISO standards for your watch before it has left TimeOut & Co. We cannot guarantee water resistance after it leaves because we have no control over what might happen to the watch once it leaves TimeOut & Co.
Watch Straps/Bands
Crystals
Stems and Crowns
Balance Staffs
Damage caused by defective parts.
Parts not replaced by TimeOut & Co.
Damage from Abuse, Neglect, Modification, Shock
Repairs made by anyone other than TimeOut & Co, opening of the watch by anyone other than TimeOut & Co.
What will void your limited warranty ?
Doing the following will void your limited warranty and may cause damage to your watch:
Operate the crown on your watch while it is under water or wet.
Leave the screw down crown unscrewed and then submerse the watch in any liquid.
Operate any push buttons under water or when the watch is wet.
Wear your watch in a Hot Tub or Sauna.
Shower with your watch on. Do not expose your watch to soapy, hot, high pressure water.
Leaving your watch in the pocket of your clothes and then wash/dry your clothes.
Expose your watch to chemicals like Chlorine for pools and any other chemical.
Expose your watch to oils or solvents.
Dropping your watch from several feet high where it lands on a hard surface. Certainly not from several stories high onto any surface.
Run over the watch with your car.
Try to open the watch to see what was done or what is wrong
Have a different company or watchmaker open your watch to see what is wrong or what was done.
Subject your watch to extreme hard vibrations like when you pull start a chainsaw or lawn mower or any other kind of sudden hard shock.
*Note, that not even the original manufacturer will warranty your watch in any of these instances.
Damage caused by the defective parts is not covered under any warranty. TimeOut & Co does not make parts for watches and therefore cannot guarantee the quality of any part. TimeOut & Co uses only the highest quality parts available from the industries best suppliers and manufacturers. Parts that are not replaced during service are not warranted. Labor is not warranted.
This warranty is only for the original repair service and does not extend past any warranty work performed. No further warranty is provided after warranty repair
is performed.
Not responsible for repair items left over 30 days in store.
Diamond & Gemstone weights are approximate.
Gemstones may have been subjected to a treatment process.